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FAQ

An Escape Room is a live-action story featuring. You have to solve puzzles, complete challenges, and decipher clues to complete the mission and escape the room!

Anyone can play, but persons under the age of 12 must be accompanied by an adult.

Online games must be booked at least an hour in advance or rescheduled 24 hours in advance. We suggest that you arrive at least 15 minutes prior to your booking time to fill out our form, and ensure you get the full hour in your room.

During your game, you can ask for any number of clues you would like, so don't panic if you get stuck.

We do not issue refunds for booked games, but you may reschedule up to 24 hours before your booking.

We have public experiences and private experiences. A public experience is at a discounted rate, but other players may be able to join you. A private experience requires at least 4 people, and once booked you will be the only players in the room.

Photographs and video recording are not allowed in the rooms. We put a lot of time and effort into the design and construction of our rooms, so we don’t want to spoil anything for players who haven’t gone yet.

The only way other players will join you is if you book for a public experience.

Customers who arrive more than 5 minutes after an escape room experience starts will not be permitted to enter an experience that has already begun. Instead, will be offered entry into the next available escape room or will be able to book for another date/time. Customers should always arrive 15 minutes prior to an experience beginning.

Customers should always arrive 15 minutes prior to an experience beginning.

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